F.A.Q.
Have Questions? You need Answers Now! This FAQ page is a good place to start. Most of your questions can be answered right here.
Also, if you prefer and don't feel like reading through all this potent mind bending and illuminating info then you can call one of our experts in, Pro Support. Call 888-774-3539 or hit the chat button on the bottom right of the page and they will enlighten you.
Please review these frequently asked questions for help using www.strongsupplementshop.com
Order Questions
Q. What does 'Processing' mean?
A. This means that we have received your order, but it has not been shipped yet. We have the order and it is being taken care of. You will receive an email when your order has been shipped and in transit. We normally ship all orders the same day if they are placed before 2pm Pacific Time that day on Monday through Friday. If an order is placed after 2 PM, it will be shipped out the following business day.
Q. I placed an order with you guys, where is it?
A. Please look for the tracking number that we sent you when your order was shipped. Use this tracking number to find out where your order is and when it is expected to arrive.
Q. How long will it typically take for me to receive my order?
A. Every location is different and international shipping has different policies, however generally we see first class orders received within 3-5 days, and Priority within 2-3 days.
Q. I can't put a certain product in my shopping cart, why?
A. If a product is out of stock we do not allow you to purchase it as you will not receive it.
Q. What is your return policy
A. The return policy can be viewed here
https://www.strongsupplementshop.com/shipping-returns
Q. I checked out as a guest but created an account after my order processed. Will I be able to track my order?
A. Yes, you will still receive a confirmation via email which will have a tracking number that you can use to track your package on either usps.com or ups.com but unfortunately our system will not allocate an order that was created as a guest into an account which was created after the order was originally processed.
Q. Can I use store credit and a discount code at the same time?
A. Yes, this can be done however you must contact us and place your order via phone
Q. Can I use more than one discount code at a time?
A. Our website does not allow more than 1 code per order. If you are trying to purchase more than 1 item that is currently on a promotion that have individual coupon codes for each product, you will need to contact us to place this order over the phone.
Q. Am I able to use more than one payment method for an order?
A. Our payment processing system only accepts 1 card or 1 method of payment per order. The payment cannot be split onto multiple credit cards.
Q. I keep getting an error that says “AVS Mismatch”
A. This error indicates that the incorrect billing information was entered. Please be sure to enter the correct billing address which your card is registered to.
Q. I lost my password, how do I recover my account password?
A. https://www.strongsupplementshop.com/login.php?action=reset_password
Q. Will my order be placed on subscription billing?
A. No, all purchases are one-time purchases, we do not have any automatic subscriptions.
Product Questions?
Q. What are your best test boosters?
A:
1. Daa Max
Q. What are your best Fat Burners?
A:
1. Alpha Lean -7 by Hard Rock Supplements
2. The Muscle Sculptor by Vital Alchemy Supplements
Q. What are your best Pre Workout Supplements?
A:
2. Seismic Surge by Hard Rock Supplements
Other Product Questions:
We have a lot of product questions answered on the product page itself in the Q&A. However our Pro Support staff can help answer any questions you have via email @help@strongsupplementshop.com or chat.