Refund & Return Policy
At Strong Supplement Shop, we strive to provide the best service possible. However, we understand that sometimes, things may not go as planned. Here's what you need to know about our refund and return policy:
Order Cancellations
Customers can request to cancel their orders if their order has not been processed for shipping. To cancel your order, please open a chat with Pro Support or send us an email with your order number to help@strongsupplementshop.com. We will do our best to accommodate your order cancellation request as long as the order has not already been processed for shipping.
Defective Products
If you received the wrong product, we will send out the correct item with a prepaid return shipping label. Please return the incorrect item back to us within 14 days. If the incorrect item is not returned within this period, your card will be automatically billed for the cost of the product plus any associated shipping fees.
If your item arrived defective or damaged, please reach out to our customer support at help@strongsupplementshop.com. Provide your order number and some photos showing the damages or defects, and we will help you file a claim and get a replacement sent out for you upon your claim being reviewed and approved.
Returns
Items are eligible for return and refund within 30 days of delivery. To set up a return, please reach out to our Customer Support team at help@strongsupplementshop.com. Provide your order number and a brief explanation as to why you would like to return the item.
Customers are responsible for covering the costs of return shipping, and shipping fees are non-refundable. Upon receiving your returned item, we will issue a refund back onto the card used for payment or provide you with a store credit, depending on your preference.
Returned items must be received in unopened, undamaged, and re-sellable condition in order to qualify for a refund or store credit. Items that have been opened or used are not eligible for return, exchange, or refund.
Returned orders exceeding the amount of $100 may be subject to a restocking fee.
Refunds are provided after inspection and approval of the returned item(s) and can generally take between 3 to 5 days to be processed and cleared back into the customer's account. Returns are processed on a first-come, first-serve basis.
Customer Remorse
If you ordered the wrong item by mistake, we can provide you with the return shipping instructions you'll need to follow to send the item back within 30 days from the date of delivery as long as the item has not been opened or used. Upon receiving the returned item, we will either refund your original form of payment or provide you with a store credit. Customers are expected to cover the costs of returning their item(s), and shipping fees are non-refundable.
If you are having issues with your product or you don't like the effects, please let us know within 30 days from the date of delivery, and we will do our best to help you out.
Contacting Us for Returns
To initiate a return, please contact our Customer Support team at help@strongsupplementshop.com. Please be sure to provide your order number and a brief explanation as to why you would like to return the item when reaching out to our Customer Support team.
Please note that opened/used products are not eligible for returns, exchange, or refund.
Returned orders or items exceeding the amount of $100 may be subject to restocking fees.
Shipping costs are non-refundable as they are services performed by a third party.
Refunds can be processed back onto the original form of payment or in the form of store credit.